Terms & Conditions of Sale
Version 4.0 · Effective from 2025
Welcome.We know reading terms and conditions isn't anyone's idea of fun, so we've written these in plain English. These terms tell you everything you need to know about ordering from us — from placing an order through to delivery, returns, and your warranty. They apply every time you purchase from casamaria.co.uk and form the contract between you and us. Please read them before you order and keep a copy for your records. If anything is unclear, we're always happy to help.
Note:These Terms sit alongside our Privacy Policy, Delivery & Returns Policy, and Acceptable Use Policy. Together they form the complete agreement between you and Casa Maria Designs.
Casa Maria Designs is a trading name of MS Global Trading Ltd — a UK-based furniture company registered in England and Wales.
Legal name: MS Global Trading Ltd
Address: 57–58 Brindley Road, Astmoor Industrial Estate, Runcorn, Cheshire, WA7 1PF
Company number: 11463653
VAT number: GB329512208
Website: www.casamaria.co.uk
Email: support@casamaria.co.uk (we aim to reply within 48 business hours)
Live Chat: 9am – 5pm, Monday to Friday via the website
To place an order with Casa Maria Designs, you must:
– Be at least 18 years old.
– Be a resident of the United Kingdom (mainland UK, unless otherwise stated).
– Be purchasing for domestic, non-commercial purposes unless agreed otherwise with us in writing.
By placing an order, you confirm that you meet these requirements. We reserve the right to cancel and refund any order where we reasonably believe these conditions have not been met.
You may create an account on our website to manage your orders. If you do:
– You are responsible for keeping your login credentials confidential. Do not share your password with anyone.
– You are responsible for all orders, activity, and returns made through your account.
– If you believe someone has accessed your account without your permission, contact us immediately at support@casamaria.co.uk.
– Please keep your account information accurate and up to date.
We reserve the right to suspend or permanently close an account where we suspect fraud, abuse of our returns or promotions policy, or a breach of these Terms. Any outstanding orders will be fulfilled or refunded before closure.
We take care to ensure all product information on our website is accurate and fairly described. That said, please be aware:
– Colours on screen may not perfectly match the real item. Studio lighting, monitor settings, and your device display can all affect the appearance of colours.
– Slight colour variations can occur between production batches. We cannot guarantee an exact colour match between orders placed at different times.
– All sizes, weights, and measurements are approximate and may vary by up to 5% due to the handmade nature of many of our products. This is normal and not a defect.
Important: If a specific measurement is critical to your purchase, please contact us before ordering so we can confirm exact dimensions.
Before ordering, it is your responsibility to ensure that:
– The item will physically fit through your doorways, hallways, stairwells, and into the intended room or space.
– You have considered all access routes from the delivery point to the final location.
– Where relevant, you have accounted for ceiling heights, alcoves, or other spatial constraints.
We are not liable for items that cannot be positioned in your desired location due to insufficient access or space. Return fees will apply in such cases in accordance with Section 8 of these Terms.
Many of our products are handcrafted or made from natural materials. This is part of what makes them special — but it also means:
– No two pieces will be identical. Variations in finish, texture, and colour are a feature, not a defect.
– Vintage and shabby chic items may show deliberate signs of age or distressing. This is intentional and not a manufacturing flaw.
– Natural stone items may have veins, fissures, or surface variations. These are characteristics of the material.
– Rattan furniture is handwoven and may show slight variations in the weave pattern. This does not affect quality or durability.
Product images are for illustration purposes and are usually supplied by the manufacturer. Some are photographs; others are computer-generated (CGI) to show colour and setting options. If you'd like additional images or samples before buying, just ask — we're happy to help.
All prices shown on our website include VAT. Prices may change at any time without prior notice. We cannot offer retrospective price adjustments on items already purchased, even if the price changes afterwards.
– Promotional prices apply to selected products only and are subject to availability.
– Discount codes have stated expiry dates and may be restricted to certain products or minimum basket values.
– If you return an item bought with a discount code, your refund will be based on the amount you actually paid after the discount.
– Bundle returns: if you return one item from a bundle, your refund will reflect that item's discounted bundle price, not the full individual price.
– We reserve the right to cancel orders where we believe promotions or discount codes have been misused — including through the use of multiple accounts or redistribution beyond their intended audience.
We accept the following payment methods:
– Credit & Debit Cards: Visa, Mastercard, Maestro, UnionPay, Diners Club, Discover
– PayPal
– Klarna — Pay in 3 interest-free instalments (subject to financial eligibility)
– Apple Pay
– Google Pay
– Shop Pay
Note:Klarna is an independent payment provider. We have no influence over their approval decisions. For Klarna queries, please contact Klarna directly.
We take fraud seriously and apply security checks to all transactions. We reserve the right to cancel and refund any order where we reasonably suspect fraudulent activity, without prior notice. If your payment card is used without your authorisation, please contact your bank immediately.
Customers who raise false or unjustified chargebacks — including where goods have been correctly delivered in accordance with these Terms — may be liable to us for the value of the chargeback plus any associated bank or processing fees. We reserve the right to refuse future orders from customers who abuse the chargeback process.
Some items are available to order with an initial deposit. Here's how it works:
– The remaining balance becomes due on the advertised payment date, or when the item arrives in stock — whichever comes first.
– By placing a deposit order, you authorise us to automatically collect the outstanding balance at that point.
– Stock may occasionally arrive earlier than estimated. In those cases, we may collect the balance sooner than originally scheduled.
– If payment cannot be collected, we may delay dispatch, cancel the order, or release the goods for resale.
When you place an order, you'll receive an automatic confirmation email. This acknowledges receipt of your order but does not constitute our acceptance of it. Your order is formally accepted when the goods are delivered to you.
We reserve the right to cancel an order before acceptance if:
– The item is out of stock
– There is a pricing or description error on our website
– We are unable to fulfil the delivery
– We reasonably suspect fraud or misuse of a promotion
If we cancel your order, we will contact you promptly and issue a full refund, including any delivery charges paid.
You may leave a note at checkout, but notes are not binding instructions and do not form part of the contract. If something is important to you, please contact us before ordering to confirm we can accommodate your request.
Pre-order items are clearly labelled on the product page and at checkout, with an estimated delivery date. Please note:
– Estimated delivery dates may change due to factors outside our control. We will notify you by email of any significant changes.
– If you order a pre-order item alongside an in-stock item, we will aim to ship everything together once the pre-order arrives.
It is your responsibility to ensure any accessories, spare parts, or add-ons you order are compatible with your main product. We provide compatibility information in product titles, descriptions, and specifications — please check these carefully before ordering. We do not manually verify compatibility for every order. Incompatible accessory orders are treated as customer ordering errors and return fees may apply.
Full delivery information — including timescales, territories, failed delivery charges, and courier details — is set out in our Delivery Policy:
casamaria.co.uk/policies/shipping-policy
Please keep all original packaging until you have thoroughly checked the item and are satisfied with it. You will need the packaging if you decide to return anything. We are unable to provide replacement packaging for returns.
Before you begin assembling or installing any item, please carefully inspect all parts, panels, frames, glass, fixings, and accessories for any visible damage or concerns.
Important: Do not begin assembling an item if you notice any damage. Stop immediately, take clear photographs, and contact us before proceeding.
If cosmetic damage is reported after assembly or installation, and there is no clear evidence that it was present beforehand, we may be unable to accept liability. To protect yourself, please:
– Photograph the packaging, all parts, and any marks or concerns before you start building.
– Contact us with photos of: the damaged part, the outer packaging, the product before assembly, and any delivery labels.
– Do not continue assembly if a fault is found — contact us first.
Under the Consumer Rights Act 2015, if goods are faulty, not as described, or not fit for purpose, you have the right to:
– Reject the goods and receive a full refund within 30 days of delivery (the 'short-term right to reject').
– Request a repair or replacement after the 30-day period has passed.
– Receive a price reduction or a final right to reject if repair or replacement is not possible or has failed.
Note:These statutory rights are in addition to, and are not limited by, our own warranty or returns policies below.
We offer a 14-day change of mind return policy. To be eligible, the item must be:
– Unopened and unused
– In its original, undamaged packaging and in resalable condition
– Not assembled — assembly voids change-of-mind returns
You must arrange and pay for return shipping yourself. We do not offer free collection for change-of-mind returns.
Note:Under the Consumer Contracts Regulations 2013, you have 14 days from receipt to notify us of your intention to return, and a further 14 days to send the item back.
Free cancellation is guaranteed before dispatch, provided your request reaches us at least 24 business hours before the order is due to be dispatched and before it has entered our warehouse or courier process.
If your order has already been dispatched, you have two options:
– Accept the delivery, then arrange to return the item to our Runcorn warehouse at your own cost.
– Reject the delivery — we will coordinate the return through our couriers, but a return fee applies per item:
|
Item Type |
Return Fee (per item) |
|
Smaller items — e.g. coffee tables, bedside cabinets |
£60 |
|
Bulkier items — e.g. sofas, dining tables, beds, garden furniture, sideboards |
£100 |
|
Pergolas |
£150 |
Fees are charged per item, not per order. If a delivery date has been confirmed or you have received a tracking notification, please ensure someone is available to accept the delivery. Failed deliveries will incur a charge.
For complete details, please see: casamaria.co.uk/policies/refund-policy
If your item arrives damaged or develops a fault, we are sorry — and we will do our best to put things right quickly.
Important: Damage must be reported to us within 48 hours of delivery, with clear photographs. Late reports may affect our ability to assist.
– We will arrange collection or send a replacement at our expense.
– Collections typically take 1–4 business days. The item must be ready at kerbside on the agreed collection day.
– Flat-packed furniture must be disassembled and prepared for collection by the customer.
– The item remains your responsibility until it is collected.
If a collection fails because the item was not ready or incorrect information was provided, a £90 failed collection fee may apply. In some cases where collection is not feasible due to distance or condition, we may ask you to dispose of the item locally.
If you receive an item with missing parts, check the instruction manual first for part names or codes, then contact us. We will source the missing parts as quickly as possible. In some cases we may need to contact the manufacturer, which can take a little longer — but we will keep you updated throughout.
Our warranty coverage at a glance:
|
Coverage |
Standard Products |
Pergolas |
|
Manufacturing defects |
12 months |
12 months (accessories) |
|
Structural frame |
5 years (parts only, Yrs 2–5) |
10 years (warping / bending) |
|
Paint & rust protection |
12 months |
2 years |
|
Moving parts |
12 months |
2 years |
|
Electronics / accessories |
12 months |
12 months |
Note:Clearance and ex-display items carry a 6-month guarantee on structural and manufacturing defects only. All other warranty terms remain the same. Warranties apply to domestic use within mainland UK only, require original proof of purchase, and are non-transferable.
– Fabrics, leathers, PE rattan, HDPE slats
– Internal frames, stitching, mechanisms, electrical components, feet, fittings, knobs
– Paint and rust protection, moving parts, and accessories
– Accidental or deliberate damage, neglect, or misuse
– Fair wear and tear
– Cosmetic changes over time: scratches, fading, cushion flattening, UV discolouration, dye transfer, natural wood movement or shrinkage
– Weather exposure, commercial use, or repairs carried out by an unauthorised third party — any such repairs will void the warranty
– Damage caused by failure to follow care or assembly instructions
Core internal frames, welds, brackets, and structural mechanisms are covered for 5 years. From years 2–5 this is a parts-only guarantee. Parts must be collected from our Cheshire warehouse — delivery and fitting are the customer's responsibility.
– 10 years — against warping or bending:Structural frame & posts
– 2 years — peeling, blistering, or corrosion under normal conditions:Paint & rust protection
– 2 years — mechanical failure under normal use:Moving parts (louvres, hinges, cranks)
– 12 months:Accessories & electronics (LED lighting, motors, blinds)
Important: Wind & Weather: In anything stronger than a steady breeze, louvres must be opened and windscreens fully retracted. Damage caused by strong winds, storms, hail, or failure to follow this guidance is not covered under any warranty.
Warranties apply to mainland UK only. No warranty support is provided for deliveries to Northern Ireland, Isle of Man, Channel Islands, Scilly Isles, or international addresses. Offshore deliveries are final sale with no warranty.
Email support@casamaria.co.uk with your order number, delivery address, a description of the issue, and at least two clear photographs showing the defect. We will respond promptly with next steps.
Note:Overseas parts may take up to 16 weeks. Where a dispute requires independent inspection, a £150 engineer fee applies — payable by the party found to be at fault.
Where an order includes multiple items (such as a matching set or bundle), each product is sold as an individual item unless explicitly stated otherwise. If we are unable to supply one item in your order due to circumstances beyond our control — for example, stock damage or a supplier shortage — we may cancel and refund the unavailable item only, and proceed with the rest of your order as normal.
The inability to supply part of your order does not automatically entitle you to cancel items already delivered and accepted. We may at our discretion offer a goodwill gesture, but we are not obliged to accept a return of the entire order.
From time to time we may offer free items alongside a purchase — such as a rain cover with garden furniture or a heater with a pergola. Please note:
– Free gifts are not part of the contracted sale and carry no monetary value.
– The specific item received may differ from any images shown, subject to stock availability.
– Free gifts carry no manufacturing warranty and are excluded from all guarantee provisions.
– We are not liable for any issues arising from the use of a free gift. Please follow all relevant safety instructions.
Note:Outdoor cushions are showerproof but not waterproof. We recommend bringing them indoors during heavy rain and storing cushion covers inside over autumn and winter.
All content on this website — including product photographs, descriptions, copy, logos, graphics, brand names, trade marks, and the overall site design — is owned by or licensed to MS Global Trading Ltd and is protected by UK and international copyright, trade mark, and design laws.
You may not, without our prior written permission:
– Copy, reproduce, republish, download, or transmit any part of this website for commercial purposes.
– Use our product images, descriptions, or brand assets on any other platform, social channel, or publication.
– Scrape, harvest, or systematically extract data from this website by automated means.
– Modify, adapt, or create derivative works from any of our content.
You may print or save individual pages for your own personal, non-commercial reference.
If you submit content to us — including review text, photographs, or social media posts tagging our brand — you grant us a royalty-free, perpetual, worldwide licence to use, copy, publish, and display that content in our marketing materials, website, and social channels. You confirm that you own the content you submit and that it does not infringe any third party's rights.
This includes photographs submitted with product reviews and images in which you tag @casamaria.co.uk on social media. If you would prefer we do not use an image you have shared, please contact us and we will remove it promptly.
We aim to keep our website available at all times, but we do not guarantee uninterrupted access. We are not liable for any loss or inconvenience caused by website downtime, technical errors, or service interruptions. We reserve the right to suspend the website temporarily for maintenance, updates, or security purposes.
Our website may contain links to third-party websites (including our social media pages, Klarna, and Google Maps). We do not control or endorse the content, privacy practices, or accuracy of those sites. Clicking a third-party link is at your own risk, and we accept no responsibility for anything you encounter on external websites.
We reserve the right, at our sole discretion, to refuse, cancel, or restrict orders from any customer, including customers who have:
– A history of repeated returns or refund requests that we reasonably consider to be an abuse of our returns policy.
– Raised false or unjustified chargeback claims against us.
– Breached any part of these Terms and Conditions.
– Used promotional codes or offers in an unauthorised or fraudulent manner.
– Behaved in an abusive, threatening, or inappropriate manner towards our staff.
Where we cancel an order under this clause and payment has been taken, we will issue a full refund. This right does not affect your statutory rights as a consumer.
If you are unhappy with any aspect of your order or our service, please contact us in the first instance:
– Email: support@casamaria.co.uk
– Live Chat: 9am – 5pm, Monday to Friday via the website
We aim to acknowledge all complaints within 2 business days and to provide a full response or resolution within 14 business days. For complex complaints, we will keep you updated on progress.
If we are unable to resolve your complaint to your satisfaction, you have the right to refer the matter to an approved ADR body. For furniture and home goods disputes, the relevant scheme is:
ADR Body: The Furniture Ombudsman
Website: www.thefurnitureombudsman.org
Telephone: 0333 241 3209
Note:You may also seek free independent guidance from Citizens Advice at citizensadvice.org.uk.
We will not be liable for any failure or delay in performing our obligations where that failure is caused by events genuinely beyond our reasonable control, including:
– Strikes, lockouts, or industrial action by third parties
– Civil unrest, terrorism, invasion, or war
– Natural disasters, severe weather, epidemics, or pandemics
– Failures in public communication or transport networks
– Unforeseen issues with carriers or logistics partners
– Supply chain disruptions, including supplier insolvency, production delays, import/export restrictions, tariff changes, or the discontinuation of a product line
If any such event affects your order, we will contact you as soon as possible and do our best to find a resolution.
We are legally responsible for supplying products of satisfactory quality, as described, and fit for purpose under UK consumer law. Our products are designed for domestic home use.
Our liability for any losses you suffer is limited to the original purchase price of the product involved. We are not responsible for loss of profit, business interruption, or indirect losses.
Nothing in these Terms limits our liability for:
– Death or personal injury caused by our negligence
– Fraud or fraudulent misrepresentation
– Rights under the Consumer Rights Act 2015 that cannot lawfully be excluded
– Defective products under the Consumer Protection Act 1987
Note:Your statutory rights are not affected by these Terms. For free advice, contact Citizens Advice (citizensadvice.org.uk) or your local Trading Standards office.
If any clause or provision of these Terms is found by a court to be invalid, unlawful, or unenforceable, that clause will be removed or amended to the minimum extent necessary. The remaining Terms will continue in full force and effect.
These Terms, together with our Privacy Policy, Delivery Policy, and Refund Policy, constitute the entire agreement between you and us in relation to your purchase. They supersede all prior communications, representations, or agreements — whether verbal or written — including anything stated in live chat, email, or marketing materials, unless expressly confirmed by us in writing.
Around 10 days after your delivery, we will send you an invitation to leave a review. Reviews are moderated before being published. Customer reviews reflect the individual opinion of the reviewer and are not part of any product specification. We are not responsible for inaccuracies in customer reviews.
We reserve the right to use any images or content submitted with reviews — or user-generated content tagging our brand on social media — in our marketing and promotional materials, in accordance with Section 13 of these Terms.
We collect and process personal data to fulfil your orders and provide customer support. We will never sell your personal data to third parties for marketing purposes. Our full Privacy Policy explains how we collect, use, store, and protect your data, and sets out your rights under UK GDPR and the Data Protection Act 2018:
casamaria.co.uk/policies/privacy-policy
By placing an order, you acknowledge that we will process your personal data as described in our Privacy Policy.
We may update these Terms from time to time to reflect changes in law, our products, or our business practices. We will always display the version number and effective date at the top of this document. We recommend saving or printing a copy at the time of your order. Continued use of our website after changes are published constitutes acceptance of the updated Terms.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with these Terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer based in Scotland or Northern Ireland, you retain the right to bring proceedings in your local courts.
Need help? We're here for you.
support@casamaria.co.uk · Live Chat: Mon–Fri, 9am–5pm
57–58 Brindley Road, Astmoor Industrial Estate, Runcorn, Cheshire, WA7 1PF
MS Global Trading Ltd · Company No. 11463653 · VAT No. GB329512208