At Casa Maria Designs, we’re committed to bringing you high-quality products at the best possible prices. We partner with trusted third-party couriers to provide fast, free delivery to most UK locations within six working days. (Please note: pergolas typically take 5–10 working days. T&Cs apply.)
If the item is not in stock at the time of purchase, we will clearly mark it as “pre-order,” and the stocking date will be highlighted (in red) at the top of the product description. In this instance, the delivery is within six working days from the advertised stock date.
Although we offer free delivery to most parts of the UK, some areas will incur surcharges. This is to cover the extra charges which our third-party couriers apply to those specific postcodes:
Postcodes: AB*, DD*, KW*, PH*, IV*, TR*, TQ*, KA, PA Delivery Fee: £29.95
Postcodes: BT, HS, ZE, GY, JE, IM, PO30 to PO40, PA20 to PA98, Any offshore Scottish Islands - Delivery Fee: £99.95
Also due to the size, weight and shape, we cannot deliver dining tables or pergolas to the above postcodes.
Delivery takes approximately ten working days for the specific "far-flung" postcodes above.
General deliveries are dispatched through third-party couriers, who will deliver the goods to your front door. If you live in an apartment or a block of flats, the couriers will deliver to the entrance of the main building (subject to access restrictions). Depending on the product and your location, the order will be handed over by either two people, one person, or potentially on a wooden pallet to your curbside.
Our third-party couriers may deliver in large vehicles, so the onus is on the customer to highlight any potential access issues before delivery to avoid any failed delivery fees being issued due to the inability to access the property. This includes access to your home or garden.
We strongly advise keeping the packaging until you have had the opportunity to check your order and ensure you are happy. The original packaging is required if you decide to return the goods.
For pallet deliveries, the couriers will deliver the order on a wooden pallet as close as possible to your doorstep. You will be responsible for accepting the order at the curb and disposing of the wooden pallet. If you cannot accept a curbside delivery, please contact us before ordering at support@casamaria.co.uk to check which delivery options are available in your area.
After delivery, please take your time to examine your item(s) within 48 hours from delivery to check over the goods and report any non-manufacturing defects such as damage in transit. Unfortunately, we cannot be liable for any damage reported after this time.
Please note that working days exclude weekends and bank holidays. Although we aim to deliver within ten working days, sometimes unforeseen issues can delay the delivery. Our guaranteed delivery is within 30 calendar days of the stocking date. If we cannot deliver within this timescale, you are free to cancel the order for a full refund without any failed delivery fees.
Failed / Cancelled Deliveries
You are free to cancel the order, without charge, at any point up until the item has been marked as “dispatched”. After the order has been dispatched, you are responsible for making yourself available to receive the order within a reasonable timescale.
If you cancel the order after dispatch, you have two options:
You can accept the delivery and arrange to return the item to our warehouse in Runcorn at your own expense.
Alternatively, you can reject the delivery, and we will coordinate the return through third-party couriers. In this case, you will be responsible for the return fee: £60 for smaller items (e.g., coffee tables, bedside cabinets) or £100 for bulky items (e.g., dining tables, sideboards, garden furniture, sofas, beds) or £150 for Pergolas.
Please note that the return fee is applied per item. For example, if your order includes a sofa and a bed, you will incur two return fees, as the couriers charge for delivery and returns on a per-item basis, not per order.
It is the customer’s responsibility to ensure that all information provided at checkout (such as delivery address, phone number, etc.) is accurate and up-to-date. A return fee will be charged for any failed deliveries resulting from incorrect or incomplete details.
Couriers will hold goods at the delivery depot for up to 7 days only. If they are unable to contact you using the details provided, or if you cannot accept the delivery within this period, the items will be returned to our warehouse. In such cases, we will issue a refund minus the return fee.
If you require your delivery to be held for longer than 7 days, you must either (1) leave a note at checkout when placing your order, or (2) email us within 3 hours of placing the order to request this. Otherwise, standard holding times and return fees will apply.
For security reasons, we cannot accept requests to leave the item without an authorised signature and/or deliver to an alternative delivery address.
It is the customer’s responsibility to ensure the information provided is accurate and up to date. A return fee will be charged for failed deliveries due to incorrect check-out details (such as a delivery address, phone number, etc). The couriers will hold the goods at the delivery depot for 7 days. Suppose they cannot contact you using the details you have provided or you cannot accept the delivery within this timescale. In that case, the items will be returned to our warehouse, and we will issue a refund minus the returns fee.
Orders are picked and dispatched through our warehouse team or third-party couriers using in-house SKUs. The product SKUs are for internal use only. If there are discrepancies with the delivery, please accept the order and then contact our support team so we can investigate. If the order is rejected, you will be charged for the failed delivery if the order was picked correctly.
* Please note, if the shipping address is outside of the standard free delivery area then the return fee is £90 plus the initial delivery surcharge (as stated above).
Access Issues
Our delivery partners use vehicles up to the size of a large bin lorry. The customer is responsible for highlighting any potential access issues before ordering. Any access issues resulting in a failed delivery will incur return charges or additional fees for delivery on a smaller vehicle. This includes access to the property and access to the home or garden if applicable.