We want you to be completely satisfied with your purchase. If you change your mind, you can return your item under the terms outlined below.
You have 14 calendar days from the date you receive your item to request a return.
After submitting your cancellation or return request, you then have an additional 14 calendar days to return the goods to us at your own expense and arrangement.
All returns should be sent to:
MS Global Trading Ltd (T/A Casa Maria Designs)
C/O Helsby and Longden
Unit 5 Ashville Way
Sutton Weaver
Runcorn
WA7 3EZ
Opening Hours:
Monday – Friday: 9:00am – 5:00pm
Saturday – Sunday: Closed
To be eligible for a return:
The item must be in the same condition that you received it — unused, unassembled, with all original tags and packaging intact.
You must provide a receipt or proof of purchase.
Please note:
A deduction may be made from your refund if the item shows signs of handling or use beyond what would be considered reasonable when inspecting a product in a store.
To start a return, please complete our online form here:
🔗 Warranty & Returns Request Form – Casa Maria Designs
This allows us to record your return and prepare accordingly.
Please inspect your item(s) within 48 hours of delivery and notify us of any non-manufacturing damage (such as damage caused in transit).
We cannot accept responsibility for transit damage reported after 48 hours of delivery.
The following items cannot be returned:
Custom or made-to-order items (e.g. personalised products)
Personal-use items (e.g. mattresses)
If you would like a different item, the quickest option is to return your existing item for a refund and place a new order once your return has been processed.
Once your return has been received and inspected, we will notify you whether a refund has been approved.
If approved, your refund will be issued to your original payment method within 14 calendar days of our receiving the goods.
Please note that your bank or payment provider may require additional time to process the funds.
We cannot refund:
Delivery or collection charges
Offshore or remote area surcharges
Assembly service fees
If the item is returned damaged or shows excessive handling, we reserve the right to deduct reasonable costs to reflect the reduction in value.
Disassembly: You are responsible for safely disassembling the product before collection. This includes any parts attached to walls, floors, or other surfaces.
Repackaging: Items must be securely repackaged — in their original packaging. If that’s not available, please ensure safe, protective packaging suitable for transport.
Availability for Collection: The product must be ready for collection within 14 days of your return request.
Once your item is disassembled and packaged, our team or the designated courier will arrange a collection. Failure to have the item ready for pickup within the 14-day period may delay the return process.
Returned products must include all parts, fittings, accessories, and documentation originally supplied. Any damage caused by improper disassembly, handling, or repackaging will be the responsibility of the customer.
For standard returns, you are responsible for all return shipping and any disassembly or repackaging costs.
While the cost of the item itself will be refunded, we cannot reimburse any additional charges such as:
Assembly or installation services
Express or offshore delivery surcharges
If you have any questions about returning your product, please contact our Customer Service Team via the Warranty & Returns Request Form or email support@casamaria.co.uk.